How to buy a Santos
1. I am living abroad. Can I still purchase?
Yes, you can. Let us explain how we work. Santos is an independent Dutch based company that builds custom bicycles. Our starting point is to listen to all your requirements. Together we will compose a unique bicycle, that perfectly fits your needs. If required, we can ship worldwide.
2. How do I determine what to build?
To get your thoughts clear, you may use the Santos step-by-step plan. This plan is currently only available in Dutch, but we hope to publish an English version soon. You don’t need to fill it in, it is meant as a guideline. If you already have a rough idea and want to know more about pricing, you can opt for the Santos customizer.
3. How do I tell Santos what I have in mind?
Visiting the factory or one of our dealers is the best option. Our factory is located just a stone’s throw away from Amsterdam airport. Our dealer network is mainly based in the Netherlands and Belgium. In addition, there are dealers in Munich (Germany), Salzburg (Austria) and in Australia.
We kindly request that you make an appointment first, so we can guarantee ample time and space. In two hours we will tell you all about Santos and advise you on the many different choices. We also have more than 100 test bikes for you to try.
The next best thing is to contact Santos and make a video appointment. We then "walk" you through our factory and show you frames, models, colours and accessories. Please make an appointment first so that we can tailor your online visit to your needs. Contact Santos for an appointment.
4. How long will it take to build?
Building your unique Santos bicycle will take approx. five weeks. At Santos we have always maintained high stocks of all parts. So we don't have to wait for components from abroad. But we do need some time to carefully build it.
5. How will I receive my bicycle?
There are two options. You can visit us to collect your bicycle. We then pack it safely into a special box in order for it to be taken on board an aeroplane. The rules for travelling with a bicycle vary depending on which airline you choose. Some consider bikes extra luggage, some regard them a separate category.
Alternatively, we can send it to your home address. We will have to do some disassembling beforehand to keep fragile components protected. If required, we can also send it to a non-Santos dealer near you. We will then get in touch with them and instruct them on how to assemble again.
We have wide experience in both methods of transport.
6. How can I get more information?
We are open on weekdays from 10.00 am until 4.00 pm and are happy to answer any questions. The easiest way is to text us by pressing the green Whatsapp button below.